- for Jira Service Desk (Server)
Help and support (escalation details)
If you experience an issue or need help with regards to the add-on, please contact us here at the Service Desk: https://koncis.atlassian.net/servicedesk/customer/portal/6. When creating a request, please let us know you SEN license number.
If somehow reaching about does not result in contact before 24 hours, then proceed by emailing us at
Additionally you can text +4560651052, with the message "need assistance (Extended Request Fields Server)", and optionally specify the request key from the request created in step 1.