(This SLA is valid for the Atlassian Marketplace add-ons, and not our consultancy services)
When you make a support request, we will respond no more than 32 business hours from the time of your request, if a valid SEN license number has been provided.
Monday - Friday 9.AM - 5.PM (GMT+1).
Use our service desk: https://koncis.atlassian.net/servicedesk
Installation of any of our Add-ons.
Troubleshooting of any of our Add-ons.
Support does not include help
with product training
when having an invalid or expired maintainence license
with Jira (or any other product) issues
with unsupported client configurations of Jira (defined by Atlassian)
with Beta or development releases
in any other language than English or Danish
Bug fixes does not get backported to earlier versions