SLA

(This SLA is valid for the Atlassian Marketplace add-ons, and not our consultancy services)

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Response Times
When you make a support request, we will respond no more than 32 business hours from the time of your request, if a valid SEN license number has been provided.

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​Business Hours
Monday - Friday 9.AM - 5.PM (GMT+1).

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Support Channels
Use our service desk: https://koncis.atlassian.net/servicedesk

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Support Includes

• Installation of any of our Add-ons.

• Troubleshooting of any of our Add-ons.

• Identifying workarounds.

 

Support does not include help 

• with product training

• when having an invalid or expired maintainence license

• with Jira (or any other product) issues

• with databases

• with unsupported client configurations of Jira (defined by Atlassian)

• with Beta or development releases

• in any other language than English or Danish

 
Bug fixes
Bug fixes does not get backported to earlier versions