Certificeret Atlassian Solution Partner
SLA
(This SLA is valid for the Atlassian Marketplace add-ons, and not our consultancy services)
Response Times
When you make a support request, we will respond no more than 32 business hours from the time of your request, if a valid SEN license number has been provided.
Business Hours
Monday - Friday 9.AM - 5.PM (GMT+1).
Support Channels
Use our service desk: https://koncis.atlassian.net/servicedesk
Support Includes
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Installation of any of our Add-ons.
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Troubleshooting of any of our Add-ons.
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Identifying workarounds.
Support does not include help
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with product training
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when having an invalid or expired maintainence license
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with Jira (or any other product) issues
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with databases
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with unsupported client configurations of Jira (defined by Atlassian)
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with Beta or development releases
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in any other language than English or Danish
Bug fixes
Bug fixes does not get backported to earlier versions