Ultimate Request Explorer
- for Jira Service Desk (Cloud)
This app introduces a new Request Explorer for customers/clients that use your Jira Service Desk Cloud. The Request Explorer features a dynamical table, with extra fields, criteria and sorting. CSV export is possible as well. Besides the table, you can let fields be displayed on requests as well.
An admin can configure the add-on, having the following options:
Add additional fields (many standard ones + custom fields). Those will be added as columns.
Add additional selection. Supports many standard ones + custom fields of type select, e.g. user selection.
Let field values be shown on a request as well.
There are some caveats of using the plugin:
We do not support showing requests where a security level has been set.
We cannot replace the list on the requests page, and we’re sorry. This is a limit of the ”Jira Cloud” infrastructure.
Full internationalization is not yet added. The Jira Cloud API does not support fetching values in a custom language. But we’re working on a custom solution that can circumvent this.